Terms and Conditions - Uxbridge House Clearance
Welcome to Uxbridge House Clearance. These Terms and Conditions govern your use of our services. By engaging with us, you agree to comply with and be bound by the following terms. Please read them carefully.
1. Services Provided
Uxbridge House Clearance offers comprehensive house clearance services, including the removal, disposal, and recycling of unwanted items from residential properties in Uxbridge and the surrounding areas. Our services encompass:
- Furniture removal
- Appliance disposal
- Garden clearance
- Shed and garage clearance
- Estate clearance
2. Booking and Appointments
To schedule a clearance, customers must contact us via phone or email. We aim to confirm appointments within 24 hours. Bookings are subject to availability, and we reserve the right to reschedule in case of unforeseen circumstances.
2.1. Confirmation
Upon booking, customers will receive a confirmation email detailing the appointment date, time, and scope of services.
2.2. Changes and Cancellations
Customers may request changes or cancellations up to 48 hours before the scheduled appointment. Cancellations made within 48 hours may incur a fee.
3. Pricing and Payment
Our pricing structure is based on the volume and type of items to be cleared. We provide transparent quotes with no hidden charges. Prices are subject to change based on the final assessment of the items.
3.1. Payment Methods
We accept various payment methods, including:
- Cash
- Credit/Debit Cards
- Bank Transfers
- Online Payment Platforms
3.2. Payment Terms
Full payment is required upon completion of the clearance service unless otherwise agreed upon in writing.
4. Liability and Insurance
Uxbridge House Clearance is fully insured to cover any potential damages during the clearance process. However, customers are advised to inform us of any fragile or valuable items prior to the clearance to ensure adequate care and handling.
4.1. Damage to Property
While we take utmost care to prevent any damage, Uxbridge House Clearance is not liable for pre-existing damage or issues unrelated to our service.
4.2. Personal Liability
Customers are responsible for securing all keys and ensuring that the property is accessible on the agreed-upon date and time. We are not liable for any losses resulting from restricted access.
5. Customer Responsibilities
To ensure a smooth and efficient clearance process, customers must:
- Provide accurate information about the items to be cleared
- Ensure the property is accessible on the scheduled date
- Secure all valuable or fragile items
- Obtain any necessary permissions for clearance activities
6. Environmental Considerations
At Uxbridge House Clearance, we are committed to environmentally responsible disposal practices. We prioritize recycling and donating items where possible to minimize waste.
6.1. Recycling
We separate recyclable materials from general waste and transport them to appropriate recycling facilities.
6.2. Donations
Usable items are donated to local charities and community groups, supporting those in need and promoting sustainability.
7. Privacy Policy
Your privacy is important to us. We collect and use your personal information solely for the purpose of providing our services. We do not share your information with third parties without your consent, except as required by law.
7.1. Data Collection
We may collect information such as your name, contact details, and details of the clearance requirements.
7.2. Data Protection
Your personal data is stored securely and is accessible only to authorized personnel. We implement robust security measures to protect against unauthorized access.
8. Dispute Resolution
In the event of any disputes arising from our services, we encourage customers to contact us directly to resolve the issue amicably. If a resolution cannot be reached, disputes may be referred to external mediation or legal avenues as appropriate.
9. Force Majeure
Uxbridge House Clearance is not liable for any failure to perform its obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, or government restrictions.
10. Amendments to Terms and Conditions
We reserve the right to modify these Terms and Conditions at any time. Any changes will be communicated to customers via email or through our official communication channels. Continued use of our services constitutes acceptance of the updated terms.
11. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes will be subject to the exclusive jurisdiction of the courts in Uxbridge.
12. Acceptance of Terms
By booking and using the services of Uxbridge House Clearance, customers acknowledge that they have read, understood, and agree to be bound by these Terms and Conditions.
12.1. Severability
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
12.2. Entire Agreement
These Terms and Conditions constitute the entire agreement between Uxbridge House Clearance and the customer, superseding any prior agreements or understandings.
13. Additional Clauses
To ensure clarity and mutual understanding, the following additional clauses are included:
13.1. Confidentiality
Both parties agree to maintain the confidentiality of any sensitive information exchanged during the provision of services.
13.2. Independent Contractors
Uxbridge House Clearance operates as an independent contractor. Nothing in these terms creates a partnership, joint venture, or employment relationship.
13.3. Indemnification
Customers agree to indemnify and hold harmless Uxbridge House Clearance against any claims, damages, or expenses arising from their use of our services, except where caused by our negligence or misconduct.
13.4. Warranty Disclaimer
We provide our services on an "as is" basis without any warranties, express or implied. We do not guarantee the complete removal or disposal of all items unless explicitly stated in the service agreement.
13.5. Subcontracting
Uxbridge House Clearance may engage subcontractors to perform certain aspects of the service. We ensure that all subcontractors adhere to the same standards and terms outlined in these conditions.